We all thoroughly enjoyed the trip to Iceland and the itinerary was well planned. It was very Christmassy, food was excellent, people were polite, friendly and accommodating. It was unforgettable despite us not being lucky enough to see whales or the Northern Lights! My 87 year old mother engaged with all the activities - even the snow shoe walk - with the exception of horse riding. We all wished we had stayed for 2-weeks!
A noticeable aspect of Icelandic life is how close one is to the great outdoors and how uncrowded it is. We only witnessed queues and crowding on our arrival at the Blue Lagoon, though not in the water.
Significantly I must state how reasonable we found our experience on several occasions:
We ate in Perlan Restaurant and on settling the bill the head waiter refused payment for our kids because they had hardly eaten anything - which was true, but the fact that they had hardly eaten anything is not uncommon but the fact that a buffet restaurant did not take payment was.
On settling my bill at the Blue Lagoon I reported that our towelling robes had gone missing from the pool side where we had left them and no charge was made, but more significant not also for the towels, or slush puppy drinks and with an apology for the 'inconvenience'!
The inclusion of an Icelandic mobile phone was sensible and was used it on several occasions to order taxis. It came in especially useful when I reported to your 24 hour emergency number that my wife's essential medication had become separated from our luggage at London Gatwick airport during the security checks. The person who handled the enquiry was very prompt and efficient and we obtained the Thyroxin within hours.
I will retain fond memories of Iceland and will love to return.